From Stress to Strength, Chaos to Calm and Messy to Magic.
Kind words for tough talks
As a manager, leader, or professional balancing urgent demands and strategic priorities, learning how to deliver bad news effectively is vital. This free masterclass reveals proven techniques to communicate difficult messages with empathy and professionalism—helping you preserve your credibility and strengthen stakeholder relationships, even in high-pressure situations.
Whether you’re leading others or simply looking to improve how you manage sensitive conversations, this session will give you the tools to handle tough messages with clarity and compassion. Perfect for those in HR, leadership, customer service, or any role that requires delicate communication.
Join us on August 13 at 9:30 AM ACST and learn how to turn difficult conversations into moments of trust and connection.
Speaker
Cecilia Yeung
Transformation and Empowerment
Cecilia Yeung
Since 2008, Cecilia has custom-designed and facilitated comprehensive, multi-modality, high-impact leadership programs tailored for clients at various leadership levels in the Asia Pacific region. She has personally conducted leadership skills training for over 5,000 managers and leaders across 14 countries. By infusing heart, soul, and intuition into traditional training and development models, she aims to maximize personal fulfillment in the workplace and empower individuals to thrive through authenticity, purposeful connections, and conscious collaboration.
I met Cecilia over 10 years ago when she was invited to be our trainer for public speaking. From the very beginning, Cecilia stood out with her unique approach and mindset, which set her training program apart from the others. Even today, I continue to utilize some of Cecilia's techniques as a form of self-coaching. Her ability to heal and transform people's minds truly feels like magic. This is what I have personally experienced with Cecilia, and I am incredibly grateful for the positive impact she has had on my life.
Faye Tse, Senior Lecturer
Hong Kong Metropolitan University
Got Question?
Delivering difficult news at work is never easy—especially when tensions are high, priorities are shifting, and people react in unpredictable ways. So how do you communicate tough messages without damaging trust, morale, or your credibility?
The key is learning how to approach these conversations with empathy, clarity, and confidence. When done right, delivering bad news can actually strengthen relationships and position you as a thoughtful, trustworthy leader.
Here are a few simple shifts that can help you navigate high-stakes conversations with greater ease. Want to go deeper? Join our upcoming masterclass, Kind Words for Tough Talks.
In this free session, you’ll gain tools to communicate more effectively in challenging moments without losing your cool, your message, or your team’s respect.
We've got answers
Who should attend this masterclass?
This session is perfect for managers, leaders, and professionals who regularly or occasionally need to deliver difficult news especially in high-pressure environments. It's also ideal for those in HR, customer service, or leadership roles where sensitive communication is part of the job.
What will I learn in the session?
You’ll discover proven techniques to communicate difficult messages with empathy and professionalism. By the end of the session, you'll feel more confident delivering bad news while preserving your credibility and strengthening relationships—even when tensions are high.
How is this different from other communication workshops?
This masterclass focuses specifically on high-stakes conversations, helping you manage emotional reactions, reduce resistance, and tailor your message to suit your audience. It’s about building trust, not just delivering information.
I already have some communication training. Will this still be useful?
Absolutely. Even experienced leaders find these strategies enhance their ability to navigate tough conversations with more clarity, compassion, and effectiveness, especially when juggling competing demands and strategic priorities.
Is the session interactive? Will I be able to ask questions?
Yes! This is a live, interactive session designed to be practical and engaging. You’ll have opportunities to reflect, ask questions, and explore how to apply the tools directly to your current challenges.
