From Stress to Strength, Chaos to Calm and Messy to Magic
Becoming Conflict Capable – Moving Beyond Avoidance and Reactivity
Build conflict capability: stay calm under pressure, address issues directly, manage reactions, and use conflict to strengthen trust and relationships.
Date: May 26, 2026
Time: 10 AM - 11:30 AM ACST
In this practical 90-minute masterclass , you’ll learn:
● Understand why conflict can feel threatening and why avoidance is a common response
● Recognise typical reactions and habits under pressure
● Develop the mindset and skillset of a conflict-capable professional
● Address issues directly without blame, reactivity, or over-accommodation
● Stay grounded and constructive when disagreement, defensiveness, or reactive emotions arise
● Use conflict as a pathway to greater clarity, trust, and stronger working relationships
This masterclass is ideal for leaders and professionals who want to become more confident and capable when navigating conflict, tension, and difficult conversations in the workplace.It’s especially suited to those who want to:
● Maintain composure and think clearly under pressure
● Address issues directly without blame, avoidance, or over-accommodation
● Respond more effectively to defensiveness, disagreement, or emotional reactions
● Use conflict to strengthen trust, accountability, and working relationships
● Communicate with clarity and confidence in challenging situations
You'll walk away with:
Cheat summary of tools and stragies, further worksheets and resources and one lucky participant will get a Professional development book from a leading author.
Speaker
Ceclia Yeung
Transformation and Empowerment
Since 2008, Cecilia has custom-designed and facilitated comprehensive, multi-modality, high-impact leadership programs tailored for clients at various leadership levels in the Asia Pacific region. She has personally conducted leadership skills training for over 5,000 managers and leaders across 14 countries. By infusing heart, soul, and intuition into traditional training and development models, she aims to maximize personal fulfillment in the workplace and empower individuals to thrive through authenticity, purposeful connections, and conscious collaboration.
I met Cecilia over 10 years ago when she was invited to be our trainer for public speaking. From the very beginning, Cecilia stood out with her unique approach and mindset, which set her training program apart from the others. Even today, I continue to utilize some of Cecilia's techniques as a form of self-coaching. Her ability to heal and transform people's minds truly feels like magic. This is what I have personally experienced with Cecilia, and I am incredibly grateful for the positive impact she has had on my life.
Faye Tse, Senior Lecturer
Hong Kong Metropolitan University
Got Question?
Do workplace conflicts leave you avoiding conversations, overthinking what to say, or feeling stuck in tension that never gets resolved? You’re not alone and there is a more effective way to respond.
If you’ve ever wondered how to address issues directly without triggering defensiveness, stay grounded when emotions rise, or turn disagreement into something productive, this masterclass is for you.
Join us to build your Conflict Capability and learn practical tools to navigate tension with calm, clarity, and confidence. You’ll walk away with strategies to manage reactions, communicate constructively, and use conflict to strengthen trust, accountability, and working relationships.
We've got answers
What makes this conflict masterclass different?
This session goes beyond theory and focuses on real-world conflict patterns. You’ll learn how to recognise what’s happening in the moment and respond with intention rather than habit.
What does “Conflict Capability” actually mean?
It’s the ability to stay grounded, think clearly, and respond constructively during tension, rather than avoiding, reacting, or over-accommodating.
Will this help with difficult people as well as general conflict?
Yes. The tools apply to everyday disagreements as well as more complex dynamics like defensiveness, passive-aggressive behaviour, and ongoing tension.
How practical is the session?
Very practical. You’ll learn specific language shifts, timing strategies, and ways to manage your internal reactions so you can apply them immediately.
What if I tend to avoid conflict?
This masterclass will help you understand why avoidance happens and give you simple ways to start addressing issues earlier and more confidently.
Master Conflict with Calm and Clarity
Turn Tension into Productive Conversations
Uncover practical tools to address issues directly, manage reactions, and communicate with confidence under pressure.
ARE YOU READY to handle conflict with clarity, stay grounded, and strengthen trust in every conversation?
